Contact the Riyadh Server Team
Whether you are planning a new server for your Riyadh office, have a technical question about an existing service or need help with an invoice, the options below will reach the right people. Tickets are the quickest route to an engineer.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
Details That Help Us Answer Faster
A complete first message saves a round of questions. Please include:
- The service concerned, such as a Riyadh VPS, a dedicated server or an RDP desktop, and its hostname or IP address if you already have one.
- What you are trying to do and what happened instead, with any error messages copied exactly.
- When the problem started and whether anything changed beforehand, such as an update or new software.
- For sales questions, the application you plan to run, the number of users, your preferred operating system and whether you need Riyadh or Jeddah.
- For billing questions, the invoice number and the payment method used.
Never send passwords in a ticket or email. If access is needed, an engineer will explain a safe way to provide it.
Server Locations Behind Riyadh Server
KVM VPS plans run in local Saudi data centers in Riyadh and Jeddah. Dedicated servers are housed in a Tier III facility in Riyadh with direct STC connectivity, and Windows RDP desktops are hosted in a Tier III certified facility in Riyadh. IP ranges are available for ping tests from your own office before you order.